Privacy Policy
This Privacy Policy explains how we, Hahaspin, collect, use and protect personal information when you register, play or otherwise interact with our services. We are committed to safeguarding your privacy and set out below the types of data we collect, why we use it, how we keep it secure and the choices available to users in the United Kingdom.
Types of data we collect
We collect several categories of information to operate accounts and provide services safely and reliably.
Personal data
This includes name, date of birth, email address, postal address, phone number and government ID where required for verification. We also collect account credentials, security questions and communication preferences.
Technical data
We log device information, IP address, browser type, operating system, connection data and usage details such as pages visited, session times and error reports. This helps us maintain the site and detect fraud.
Transactional data
Payment details, deposit and withdrawal history, game activity, bet history and promotional transactions are recorded to process payments, comply with legal obligations and manage responsible gambling controls.
How we use your information
Your data is used to set up and manage accounts, verify identity and age, process deposits and withdrawals, respond to support requests and provide personalised service. We also use information for security monitoring, fraud prevention, regulatory compliance and to improve the service.
Data protection practices
We protect personal information using industry-standard measures such as encryption in transit and at rest, access controls and secure servers. Access to personal data is limited to authorised staff and trusted service providers on a need-to-know basis. We retain information only for as long as necessary to fulfil the purposes described and to meet legal or regulatory obligations.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login and security, and analyse site use. You can manage cookie settings via your browser; disabling some cookies may affect site functionality. We may also use third-party analytics and advertising cookies as described in our cookie notice.
User rights
You have rights to access, correct and request deletion of your personal data where permitted by law. You can object to or restrict certain processing and, in some cases, request portability of your data. All requests will be handled in line with applicable legal requirements.
Access, correction and deletion
To exercise your rights, contact our privacy team at [email protected]. We will respond and take reasonable steps to verify your identity before acting on requests. Please note we may need to retain certain records for legal or fraud-prevention purposes.
Information sharing and third parties
We may share information with payment processors, identity verification services, fraud-prevention providers, customer support partners and analytics vendors. We also disclose data where required by law or to protect our rights. Partners are contractually required to keep your data secure and only use it for agreed purposes.
Privacy policy updates
We may update this policy from time to time to reflect changes in practice or legal requirements. Updated versions will be posted on the site and the date of last revision will be noted. If changes are material, we will make reasonable efforts to notify registered users.
If you have questions about this policy or how we handle your information, contact us at [email protected]. For clarity within the product, you may also see the brand presented as Haha Spin in some interfaces.